This could be for a number of reasons. First, make sure to restart your browser and/or Outlook after the installation; there is no need to restart your computer. Secondly, ActiveMail works for a growing list of trusted content sources, certified web sites and inbox icons, but not for all of them. If you open emails that do not contain active content, you will not see any difference. But relax — active emails will begin coming your way before you know it! Let us know if you’d like to receive sample emails so you can try out the new experience. Please email support@activepath.com or enter your request via our contact form and we will get back to you as soon as possible.